Diya Box

Diya Box

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  • COD Available for Products Under Rs 10,000
  • Free Shipping Across India
  • Secure Payment Options
Tax included.

We offer Free shipping across mainland India for orders above ₹1000. However, in the case of certain items like calendars or limited edition prints and paintings, extra shipping may apply irrespective of the total order value and will be mentioned on the respective product page. 

Please get in touch with us via our WhatsApp chat or email to discuss international orders.

Products may be delivered to you in multiple shipments depending on the fragility and dimensions of the items in your order.

Once your order has been placed, it should be delivered to you within 15 days. We dispatch all orders within 5-7 days of receiving them. Once the shipment has been booked, an email will be sent out to your registered email with the tracking number. Shipments usually arrive within 4-5 days after dispatch. However, we do not take responsibility for delays caused by our shipping partners. If however, your order has not reached within a week of receiving the tracking number, please get in touch with us and we would be happy to check in with our shipping partners.

In the unlikely event that delivery has been unsuccessful and is returned to us by our shipping partners (due to a wrong address or contact information provided, or if the recipient could not be contacted, etc), we may generate a refund. However, certain charges are non refundable which includes 4% payment processing charges + GST, charged by the payment gateway and the website hosting platform, the cost of the shipment and its return to our facilities, and a convenience fee of INR 200. These charges will be subtracted from your Order value before a refund is processed. Please note, free shipping is only applicable for products that have been received by the buyer and not for products that have been returned. A refund will be processed within 30 days once the shipment reaches our facilities.

How long does shipping take and how do I track my order?

Once your order has been placed, we dispatch all orders within 3-5 days. After the shipment has been booked, you will receive an email with the tracking number. Shipments usually arrive within 4-5 days after dispatch.

If you need a product delivered sooner, please get in touch via email at hello@rihaa.com or via Whatsapp at 8178861375 or drop us an email at hello@rihaa.com

Do you offer Corporate Gifting/ Bulk Purchase solutions?

We do! Please refer to this page: Bulk-order

Do you offer international shipping?

We do! Please refer to this page: International Shipping

What payment options do you accept?

We offer prepaid payments through Netbanking, UPI and all prominent Credit and Debit Cards via PayU as well as CC Avenue. Our payment options are safe and secure for your benefit.

We also offer COD, at a surcharge amount.

Is COD Available?

Yes! We do offer COD in eligible areas for products upto 10,000 Rs. A COD charge will be levied on all COD orders. These orders will only be shipped after confirmation. Failure to accept a COD order will debar the customer from placing COD orders in the future

What is your return, exchange and refund policy?

Please read our return, exchange and refund policy here: 

Can you customize products? 

We can customize length, lining and header options for curtains. Upon request, a special size for apparel may also be possible. For other products, customization is possible at bulk quantities.

Can I modify an order after it has been placed?

Sure! We would be happy to modify your order for you, before it has been dispatched. Please be sure to reach out to us within the first 18 hours, as we mostly ship next day. Once an order has been dispatched from our warehouse, we will not be able to do any modifications.

Do you offer gift wrapping or personalized messages for orders?

We do! Please add a note at checkout for the same, and we’ll be happy to carry out your instructions.

What if the item I received is damaged or defective?

While we take utmost care to ensure that our products reach you in perfect state, errors do happen. Please send us a photo of the defective product as soon as possible, and we’ll replace it for you.

Please note, complaints raised after 48 hours of delivery will not be entertained.

Are there any special care instructions for your products?

As our products are handmade, most carry special care instructions with them in the packaging itself. For the rest, please refer to the descriptions of the particular product.

Are there any discounts available?

We offer a first time 10% discount. To avail it, please subscribe via your email address and WhatsApp number to the pop-up that appears on opening the website. You will receive a unique code via email/ WhatsApp that will help you avail 10% off on your first order.

Do you have a physical store where I can see the products in person?

We take appointments for visits to our Studio in Udyog Vihar, Gurugram. Find us by entering Rihaa into Google Maps

Do you offer interior design or styling services for home decor purchases?

We do! Please get in touch with us via WhatsApp or Email hello@rihaa.com for details

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